Return Policy
← Back to legal hub-
Definitions
- Return Window: The window in which I can provide you with a refund
- Cancellation Window: The window in which you can cancel a subscription before being charged again.
-
Return Window
You can return a product within 30 days of purchasing through your account. Some products might not be refundable, as they are consumable. Such products are indicated on the store as not being refundable
-
Cancellation Window
You can cancel a subscription within your account up to 24 hours before the new billing cycle starts. After that, we cannot guarantee that you won't be charged again.
-
Refund amount
Refunds result in cost and work for me. Therefore, a refund comes at a 10% plus CHF 0.50 fee. The remaining funds will be sent back to your payment method within about 10 work days. This duration is solely dependent on the payment provider.
-
Denial of refunds
Some products may not be refundable for some reasons. We therefore cannot refund the entire order. If a product is not refundable, this is communicated to you on the product page on the store.
-
Refunds of subscriptions
Subscriptions aren't currently eligible for refunds. Please note that there might be cases where returning products or cancelling a subscription will not cancel a connected subscription. If that happens and you contact us within the first 5 days of the now useless subscription renewing, we can provide a full refund for the time after the renewal date