# Return Policy

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1. Definitions

   - Return Window: The window in which I can provide you with a refund
   - Cancellation Window: The window in which you can cancel a subscription before being charged again.
2. Return Window

   You can return a product within 30 days of purchasing through your account. Some products might not be refundable, as they are consumable. Such products are indicated on the store as not being refundable

3. Cancellation Window

   You can cancel a subscription within your account up to 24 hours before the new billing cycle starts. After that, we cannot guarantee that you won't be charged again.

4. Refund amount

   Refunds result in cost and work for me. Therefore, a refund comes at a 10% plus CHF 0.50 fee. The remaining funds will be sent back to your payment method within about 10 work days. This duration is solely dependent on the payment provider.

5. Denial of refunds

   Some products may not be refundable for some reasons. We therefore cannot refund the entire order. If a product is not refundable, this is communicated to you on the product page on the store.

6. Refunds of subscriptions

   Subscriptions aren't currently eligible for refunds. Please note that there might be cases where returning products or cancelling a subscription will not cancel a connected subscription. If that happens and you contact us within the first 5 days of the now useless subscription renewing, we can provide a full refund for the time after the renewal date

Last updated 2025-09-12